At LM Stick'Art, we want to ensure your satisfaction. If you are not satisfied with your purchase, you have 14 days from the date of receipt of your order to make a return, subject to the conditions below.
To be eligible for a return, your item must meet the following criteria:
Be in its original state, unused and undamaged.
Returned in its original packaging.
Provide proof of purchase (invoice or order confirmation).
Custom items (made-to-measure stickers) are neither returned nor exchanged, except in the case of manufacturing defects or errors on our part. This includes, but is not limited to, custom stickers as well and tire stickers, whether personalized or based on a standard design available on our website. Each order is produced specifically according to the specifications and design selected by the customer. As a result, these products are exempt from the right of withdrawal and are not eligible for return, exchange, or refund, except in the case of a manufacturing defect or an error attributable to our company.
To initiate a return, please follow these steps:
Contact us at lmstickart@gmail.com by indicating your order number and the reason for the return.
Wait for our confirmation and the instructions for shipping.
Return the item to the following address: Logan MARTINEZ 180 Pompignane Road, 34170 Castelnau-le-Lez
Once the item is received and inspected, we will notify you of the approval or rejection of your refund.
If your return is approved, the refund will be processed via the original payment method within 10 business days.
The initial shipping fees are non-refundable.
If the return is due to an error on our part (defective or incorrect item), we will cover the return shipping costs.
Exchanges are not allowed. If you encounter a problem with an item, please follow the return procedure outlined above.
Some items cannot be returned:
Customized and tailor-made products.
Promotional items (except for defects or errors on our part).
